Problems At Technorati
Something is up at Technorati. For more than a month now I have been having problems with them properly indexing one of my blogs. Despite the fact that it was being updated either manually or automatically with daily digest posts, http://www.bradsotherblog.com was simply not getting its ping through to Technorati. This just isn’t me, either.
The first suggestion they made was to manually ping your blog at http://www.technorati.com/ping this works for all of my blogs except The Other Blog. After trying that and a ticket submitted with no answer I finally complained on the post board and the blog was quickly taken care of. They apparently want to take care of people who open their mouths in public a lot faster than they do those who wait patiently for returned emails. Well that one ping they did worked exactly once, the blog updated and jumped from an authority of 8 to 14 when all was said and done.
I checked back a week later and nothing since that day had been indexed. I sent another ticket and posted on the bulletin board the same day. Three days afterwards I received a reply to the first email and was told the blog had been indexed, what they didn’t say was it was done shortly after I made the problem known on the bulletin board. I have since had to make more than half a dozen posts in order to get the blog regularly indexed. Who ever is in charge of doing that does it pretty speedily and should be rewarded for it.
I have received several answers as to why this is happening from the board admin, and none of them are very likely. First I wasn’t given an answer. The second time I was told there was just a delay in indexing. The next time they blamed it on the number of anchor links some of my posts contain. They have blamed it on the number of tags. They have always fixed it an done an auto update but they refuse to address the key issue many bloggers are having. Neither the automatic ping services nor the manual ping at Technorati are working for many of us.
As I said this isn’t just my problem either. If you surf over to the Technorati discussion board you will find quite a few people who have gone a couple of days without being tracked to those who have gone weeks. One blogger reports his blog hadn’t been indexed for more than a year. I have no idea how often he posts, but Technorati simply can’t say his problem was a simple delay in indexing.
If you are a serious blogger with a Technorati account don’t just assume it has been working for you, go check it out. I know some of you are asking what the big deal is. First off if you are displaying the Technorati logo on your blog, you are advertising them in exchange for a service which includes indexing and providing search traffic. If they aren’t providing that, then they are operating on a fraudulent principal and should be paying you for the advertising. Secondly they are getting paid advertising because of the service they provide, I think the advertisers that pay them should be made aware that they aren’t getting everything they are paying for. I know I certainly would if I were paying big bucks to advertise on a site making claims of tracking a hundred million plus blogs, but only updating three quarters of their claim. The fact is they are a corporation and all corporations private or public need to be held accountable to proper standards.
I won’t debate whether they have the right or not to deny tracking of individual blogs, but the fact is they have an obligation to tell people that their blogs will not be tracked. They don’t even have to provide a reason, they just have to be honest about doing it. Of course none of us know if this is a softwarer glitch, which they have never admitted to, but they need to come out and say something one way or another. Failure to do or say something is the best way for them to lose their credibility. I can live with it being some sort of technical problem, we have all experienced those, but the fact is something needs to be done and done soon.
Sphere: Related ContentTags: advertising, anchor links, Authority, automatic ping services, Blog, blogger, Bloggers, Blogs, board admin, Bulletin Board, discussion board, email, http://www.bradsotherblog.com, http://www.technorati.com/ping, Indexing, link, Links, MIL, mouths, paid advertising, ping, reply, Search, search traffic, second time, software, suggestion, Tags, technorati, tracking, Traffic
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May 31st, 2008 at 1:06 pm
I’ve had the same problem repeatedly. They will reply to email and the form but it took six days each of the three times I contacted them. I guess there is a six day back log.
The problem was resolved for about a week. Since yesterday, however, technorati doesn’t update after outside pings and the ping button has disappeared on my technorati page (that has happened with both of my blogs during the past 24 hours.
I’ve had the occassional problem with technorati in the year and a half I’ve been blogging, but nothing like the last month. Something does seem to be seriously wrong on their end.
June 14th, 2008 at 10:28 pm
[...] I receive between 2 and 5 hits from Google every day, with an equal number from Del.icio.us, and Technorati. I expect that trend to continue and to be at the forefront on any search the next time she does [...]